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STORE POLICIES

OUR MISSION

Here at Flower Crush, we believe your wedding should be fun and hassle free. In order to help with that, we aim to provide you with high quality flower designs and exceptional customer service.

CANCELLATIONS + RETURNS + EXCHANGES

We do not accept returns or exchanges on flower arrangements such as bridal bouquets, bridesmaid bouquets, boutonnieres, corsages, flower crowns, flower combs, or flower clips.

We do allow returns and exchanges on flower stems and decor items up to 10 days after item has shipped. Any returns after those 10 days will not be accepted.

We do allow cancellations up to 24 hours after purchase. Any cancellation request sent after this time period will be denied. 

DAMAGED ITEMS

All damaged items must be reported within 5 days of receiving the item. Please email us at myflowercrush@gmail.com with a photo attached.  If you contact us after 5 days of receiving your damaged item you will not be eligible for a refund or replacement.  

SHIPPING

Items can take up to 14 days to be processed prior to shipping. While most of our items will ship sooner than this, we allow 14 days for processing due to the handmade nature of most of our products. If you need your order sooner than this, please message us prior to purchasing. We can often accommodate quicker turn around times when requested prior to purchasing. 

Packages are shipped via. USPS. We are not responsible for how the shippers handle the merchandise through transit. Any external box damage or loss should be reported to the shipping company at the time of delivery. If there is damage or loss during transit, it is your responsibility to file a claim with the shipping company. Once the order has been shipped Flower Crush is not held responsible for lost, stolen, delayed, or damaged shipments. We are happy to provide you with a tracking number if desired. 

WHOLESALE INQUIRES

Do you own a bridal shop, home decor shop, or floral business? We offer bulk flower arrangements, flower stems, and decor pieces at a wholesale price. Please email us at myflowercrush@gmail.com for more information.

COLLABORATION INQUIRES

We love collaborating with other creatives to create beautiful, unique images. If you would like to collaborate with us we ask that a mood board, color scheme, and/or inspiration pictures are sent to myflowercrush@gmail.com. We only collaborate on styled shoots using models and vendors, not real/paying clients.