Unless otherwise stated, orders will be processed with in 24-72 hours. Within the US, shipping takes 2-3 business days. Internationally, shipping may take up to 4 weeks.
RETURNS + CANCELLATIONS
We allow returns and exchanges up to 14 days after item has shipped. Any returns after those 14 days will not be accepted. Returns must be shipped back to Flower Crush at the customers' expense, in original condition, and in it's original packaging (including both the box and the polymailer it came in). If the item is not returned in it's original condition or in it's original packaging, the buyer is responsible for any loss in value and will not receive a full refund.
We do allow cancellations up to 24 hours after purchase. Any cancellation request sent after this time period will be denied.
Please feel free to reach out to us with any questions on this process, we are happy to help.
While rare, damages can sometimes happen during transit. All damaged items must be reported within 5 days of receiving the item. Please email us at firstname.lastname@example.org with a photo attached. Additionally, we recommend filing a claim with USPS. If you contact us after 5 days of receiving your damaged item you will not be eligible for a refund or replacement.